1. Introduction
Welcome to SpankerKing.com. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these Terms and Conditions.
2. Definitions
- "We", "us", "our" refers to SpankerKing.
- "You", "your" refers to the user or customer using our website.
- "Products" refers to the items available for purchase on our website.
3. Order Process
- 3.1 You must be at least 21 years old to place an order.
- 3.2 Orders are subject to availability. We reserve the right to cancel any order for any reason, including but not limited to stock shortages, pricing errors, or fraudulent activity. If an order is canceled, we will notify you promptly, and any payment made will be refunded.
4. Payment
- 4.1 We accept American Express, MasterCard, Visa, and payments through our partner STRIPE. We also accept payments by bank transfer.
- 4.2 For bank transfers, the order will only be processed and shipped after we have received full payment. Please ensure that you include your order number in the bank transfer reference to avoid any delays in processing your order.
- 4.3 All payments must be made in full at the time of order in US dollars (USD). Customers are responsible for any currency conversion fees or additional charges imposed by their bank.
5. Shipping and Handling
- 5.1 We currently deliver to the United States of America, Canada, Singapore, Australia, the United Kingdom, France, Finland, Germany, Ireland, Italy, Luxembourg, Norway, Spain, and Switzerland. Shipping is free to these countries.
- 5.2 For other countries, please contact us for shipping costs.
- 5.3 Orders are typically shipped within 1 to 3 business days. Delivery times range from 5 to 12 business days.
- 5.4 We primarily use FEDEX for shipping. In some cases, we may use the Thai postal service or other carriers depending on your location, without compromising delivery times.
- 5.5 Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to activate. If you have not received a shipping update within 2 days of your confirmation email, please contact us with your name and order number, and we will assist you.
6. Delivery
- 6.1 All packages are shipped by air and require a signature upon delivery.
- 6.2 We are not responsible for incomplete or incorrect addresses. Please ensure your shipping address is accurate.
- 6.3 If you are not available to accept delivery, we are not responsible for items delivered but not opened, packages left unattended, or packages damaged, stolen, or destroyed by pets or animals.
- 6.4 We are not responsible for lost or stolen packages. If you do not receive your shipment, please contact us via email, and our customer service team will assist you in communicating with the shipping carriers to resolve the issue.
7. Returns and Refunds
- At SpankerKing, product quality and a pleasant shopping experience are our top priorities. All of our products are artisanally crafted, carefully inspected, and prepared before shipment.
- 7.1 No Cancellations After Shipment: Once the order has been shipped, no cancellations will be accepted.
- 7.2 Private Items - No Returns Accepted: Our products are private and personal items; therefore, no returns or exchanges are accepted unless a defect is confirmed upon delivery.
- 7.3 Returns for Defective Products: In case of a defect, returns are possible only if the product has not been unsealed. In such cases, return shipping costs are covered by us. To initiate a return, customers must contact us by email within 24 hours of receiving the product, providing the order number, photos of the issue, and a video confirming that the product remains sealed. Once the return request is approved, we will provide return shipping instructions. Refunds will be processed to the original payment method within 5 to 7 days after receiving and verifying the package. Please note that additional time may be required for bank processing.
- 7.4 Packages Returned Due to “Refused” or “Unknown Recipient”: If a package is returned to us due to being “refused” or an “unknown recipient,” no refund will be issued. It is the customer's responsibility to provide accurate contact and address information to ensure proper delivery of the package.
8. Customs Duties and Taxes
- 8.1 Customers are responsible for any fees, taxes, and duties related to delivery and ordering products to their country of destination. Customs clearance procedures may cause delays beyond our control.
9. Intellectual Property
- 9.1 All content on our website, including but not limited to text, images, logos, and graphics, is the property of SpankerKing and is protected by copyright and other intellectual property laws.
- 9.2 You may not use, reproduce, or distribute any content from our website without our prior written permission.
10. Limitation of Liability
- 10.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- 10.2 Our total liability to you for any claim arising from your use of our website or products is limited to the amount paid for the product.
- 10.3 We are not liable for any damages resulting from misuse, improper assembly, or failure to follow product instructions.
11. Governing Law
- 11.1 These Terms and Conditions are governed by and construed in accordance with the laws of Thailand. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Thailand.
- 11.2 Customers are responsible for ensuring compliance with their local laws when using our products.
12. Changes to Terms and Conditions
- 12.1 We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page. Your continued use of our website following any changes constitutes your acceptance of the new Terms and Conditions.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us.
